Support

"Off-the-shelf" support doesn't always cut it, especially when technology plays a critical role in day-to-day operations. HIPER Global has you covered.

Deploy With Absolute Trust

We understand the importance of having access to the support you need, whenever and wherever you need it. Have a technical question that needs a quick answer? Seeing challenges with shipments going through Customs? Needing urgent help with a fault in-the-field? HIPER Global is there to provide comprehensive, multi-touch support that wraps around your products, delivering flexibility and value in a service you can trust.

Help for Your Product's Entire Lifecycle

Traditionally, to reach global customers meant maneuvering through a gauntlet of compliance requirements, shipping delays, supplier shortages, and cyberthreats. With HIPER Global, you can scale smarter with access to our worldwide network of technical specialists and partner-accredited facilities.

Vendor-Agnostic

We’re top-tier partners for leading technologists, granting us unrivalled access to the latest resources with full accreditation for local repairs.

Customer Portal

Reduce risk and simplify deployment, tapping into our fulfilment sites and customer portal that places real-time information at your fingertips.

Complete Traceability

Need to speak to someone from our supply chain? We can connect you with the program manager who oversaw production from day one.

Global Resource

With facilities in the UK, US, Europe, and Israel, you’re never far from the help you need, whether over the phone or by your side on-site.

Support Capabilities

Support is as important as any other step in our supply chain. As with our design and engineering expertise, our options are tailored to your requirements – from telephone resource for shipment questions to on-site visits for systems analysis.

 

  • Customer portal for real-time project information
  • Dedicated vendor expertise
  • Email, telephone, and on-site engineering options
  • Proactive End-of-Life assistance
  • Extended and Advanced Warranty Replacement (AWR)
  • UK RMA services including electronic repairs
  • Inventory management
  • Preventive maintenance advice

News

White Paper
Broadcast and Media
April 07, 2025

As digital experiences become more personalised and more immersive, how we deliver content…

HPC
Article
February 03, 2025

In close partnership with AMD and Kingston Technology, we’re thrilled to launch our…

HPC
Article
November 21, 2024

As systems become more powerful and complex, the challenges faced by companies requiring…

Support At Every Step

Launch and deploy your product with unwavering confidence that HIPER Global is there to help as and when you need it.