Support
"Off-the-shelf" support doesn't always cut it, especially when technology plays a critical role in day-to-day operations. HIPER Global has you covered.
Deploy With Absolute Trust
We understand the importance of having access to the support you need, whenever and wherever you need it. Have a technical question that needs a quick answer? Seeing challenges with shipments going through Customs? Needing urgent help with a fault in-the-field? HIPER Global is there to provide comprehensive, multi-touch support that wraps around your products, delivering flexibility and value in a service you can trust.
Help for Your Product's Entire Lifecycle
Traditionally, to reach global customers meant maneuvering through a gauntlet of compliance requirements, shipping delays, supplier shortages, and cyberthreats. With HIPER Global, you can scale smarter with access to our worldwide network of technical specialists and partner-accredited facilities.
We’re top-tier partners for leading technologists, granting us unrivalled access to the latest resources with full accreditation for local repairs.
Reduce risk and simplify deployment, tapping into our fulfilment sites and customer portal that places real-time information at your fingertips.
Need to speak to someone from our supply chain? We can connect you with the program manager who oversaw production from day one.
With facilities in the UK, US, Europe, and Israel, you’re never far from the help you need, whether over the phone or by your side on-site.
Support Capabilities
Support is as important as any other step in our supply chain. As with our design and engineering expertise, our options are tailored to your requirements – from telephone resource for shipment questions to on-site visits for systems analysis.
- Customer portal for real-time project information
- Dedicated vendor expertise
- Email, telephone, and on-site engineering options
- Proactive End-of-Life assistance
- Extended and Advanced Warranty Replacement (AWR)
- UK RMA services including electronic repairs
- Inventory management
- Preventive maintenance advice
News
As systems become more powerful and complex, the challenges faced by companies requiring…
When technology takes a step forward, Generative AI and High-Performance Computing (HPC) leap,…
Many companies stretch themselves too thin and rack up overhead costs when they try to do everything in-house. Finding the right talent with the expertise to efficiently handle the hardware and manufacturing components can be a challenge, as well.
